Todd Koch

“I had the pleasure of working for Todd for 8 years, including through a holistic digital transformation, the global pandemic, and an acquisition. His clear vision and strategic mindset were key to guiding the commercial team through challenges and opportunities alike. Through it all, Todd consistently demonstrated exceptional leadership skills that have significantly contributed to the resilience, success, and growth of our organization. Todd’s strategic strengths include his ability to envision and clearly articulate a clear path forward, even amidst ambiguity and complexity. He possesses an incredibly keen analytical mind coupled with a deep understanding of market dynamics, enabling him to identify anticipated competitive threats, trends, and untapped opportunities. He ensures forward strategic planning is based in a realistic assessment of our resources and capabilities. And challenges the team to push boundaries, leading by example. Additionally, Todd has shown exceptional agility as market conditions have changed over these last years, particularly during the pandemic. His ability to reassess strategies in real-time and communicating the reasons for the changes have been invaluable to the organization’s success and to the team. One of Todd’s most notable qualities is the ability to inspire and motivate his team. As he built the commercial team at Greyhound, he communicated goals and expectations to ensure that across multiple commercial pillars. The team was aligned and focused on key activities to move us forward together. He encouraged the team to use their expertise to provide insight and recommendations. In discussing recommendations, Todd consistently acknowledged and appreciated the work and when necessary, encouraged us to think from different perspectives. As a result, each team member felt valued and empowered, enabling them to do their best work. On a personal note, Todd was one of the very best leaders I’ve ever work for. He not only provided invaluable guidance and support during difficult times, but he also fostered a collaborative environment, nurtured talent, and empowered teams to reach their full potential. Without hesitation, I would choose to work to for Todd again, knowing his mentorship and partnership would contribute to my growth and success.”

“I had the opportunity to work as a part of Todd's group at Greyhound for 7 years, starting as a senior analyst through my progression up to a senior manager. Todd is a talented leader that values feedback and opinion from all levels within his team. He makes himself available as a mentor to assist in career growth, new skill building, as well as project planning. In my time with Todd, I learned how to think more strategically, communicate more clearly across teams and organizations, as well as problem solve in efficient manners that took all affected services and groups into account. Todd has high expectations of his team, but also trusts them to make the right decision and provide quality feedback on business decisions and projects. He is also not afraid to get his hands dirty. Todd will gladly jump into a large data analysis with the team as well as build his own models and reports to look at data and outputs in different ways. When Todd is provided a new topic or project, he always strives to become an expert in that area. Unlike many leaders who leave all of the detail and understanding up to their direct reports, Todd wants to be fully knowledgeable on the topic himself so he can answer any questions or provide recommended solutions and even directly jump in to a project or problem if needed. Lastly, Todd is also a champion of teamwork and communication. Working with Todd's core group at Greyhound felt like a family. Todd kept all areas of his teams plugged into each other constantly so everyone was aware of all projects at all times in order to be more efficient.. The level of communication happening due to Todd's coordination was by far the most detailed and efficient I have seen in my career and made our team extremely effective in producing high quality results in often short timelines. In my opinion, anyone with an opportunity to learn from Todd has a chance to become a well rounded, detail oriented professional that provides high value to the core goals of any business he touches.”

“Having had the opportunity to work closely with Todd, I've witnessed firsthand the transformative impact of his leadership. Todd's overhaul of our digital channels was not merely a technical upgrade; it was a strategic move that fundamentally enhanced our customer engagement and retention. His efforts have significantly shifted our approach, making our digital presence a cornerstone of our customer service strategy. What truly distinguishes Todd, however, is his exceptional ability in team building and cross-departmental collaboration. Todd's leadership goes beyond enhancing the capabilities of the commercial department. He has a unique talent for assembling teams that not only excel in their primary roles but also serve as connectors across the organization. Under Todd’s guidance, these teams have become instrumental in fostering a culture of collaboration, driving us towards our shared goal of becoming a customer-centric organization. Todd's approach to leadership and team integration has had a profound effect on our operations. By breaking down silos and encouraging departments to work together towards common objectives, he has significantly improved our operational efficiency and customer focus. It’s Todd’s vision of shared purpose that has helped shape a more integrated, customer-focused organization. In essence, Todd's contributions to Greyhound have been pivotal. His strategic foresight, coupled with his ability to build and lead cohesive teams, has not only elevated our commercial success but also strengthened our organizational foundation. Todd’s commitment to a customer-centric philosophy has left a lasting imprint on our company, making him an invaluable asset to any team.”

“I have had the privilege of working with Todd at Greyhound. He is a very talented leader and strategic thinker. Every role Todd assumed, he was able to increase the effectiveness and productivity of the team. Todd not only has a strategic mindset, he also the ability to build a great team. Some of Todd's best qualities include: Ability to recruit, lead and motivate high performing teams Effectively communicate across all levels of the organization Experience in commercial strategy with a relentless focus in driving improved results for both the customer and company Excellent negotiation and relationship management skills Experience driving digital strategy to improve customer engagement and drive increased revenue Strategic mindset, with experience designing and implementing new commercial and marketing initiatives Collaborative leader with experience working with all levels of the organization Data-driven decision maker Todd had one of the most challenging roles, which often required a turn around or transformation. He was tasked with solving the business’s most complex challenges. Personally, Todd was my thought partner. I relied on him to help strengthen my ideas and provide honest feedback. He made my job better, more fun and fulfilling. Any organization would benefit from Todd’s strategic thinking and caring leadership.”

“Todd's journey from Director of Finance to Chief Commercial Officer at Greyhound is a testament to his exceptional leadership and career growth under my observation as the Chief Human Resource Officer. I knew when we hired Todd, his potential would take him beyond the position we had recruited him for as a Director within Finance. His adeptness in team building has been a cornerstone of his success, fostering collaborative, high-performing teams that drive business outcomes. Despite constraints, Todd has demonstrated expertise in nurturing talent and attracting top-tier professionals to optimize commercial functions, showcasing his strategic acumen and commitment to team development sustainability. Along with that capability, he also was very accomplished in building cross functional teams, which is one of the skills I have seen many senior executives not understand the criticality of being able to accomplish nor understand the importance of that skill in driving a successful organization. Todd's ability to retain top talent, even in competitive markets, exemplifies his strategic approach in building durable, resilient teams at Greyhound. As a seasoned leader, Todd has transitioned into an executive C-level contributor, skillfully engaging with senior executives and effectively managing intricate relationships with the parent company and board of directors. Todd was one of two key executives that I, along with the CEO were grooming for potentially being the leader of the Greyhound organization in the future. His consistent demonstration of strategic leadership in team development and commercial and financial functions has been pivotal in Greyhound's commercial success. Todd's contributions speak volumes about his invaluable role in driving organizational achievements and positioning himself as a key asset in the company’s growth. I would highly recommend Todd for any senior executive role in the commercial field within your organization. He will go above and beyond to drive the organization forward. `I am more than happy to discuss personally Todd’s capabilities if desired at a later date. I have over 30 years experience in the Human Resource field working for various organizations. Rhonda MacAndrew ”

“I worked with Todd on the Digital Transformation of Greyhound for over 4 years. Todd was at the helm of the company-wide transformation which encompassed the fours core pillars of Greyhound's business - Customer Experience, Operations, Tech and Culture. To summarise our work together: * I collaborated with Todd on a company-wide transformation project at Greyhound, where Todd's leadership resulted in the successful launch of new websites and mobile applications *The transformation project led to a rapid increase in revenue and established the platforms as the primary sales channel for bus tickets in the United States * Additionally, Todd played a crucial role in a significant customer experience initiative, where we mapped and executed a project that significantly improved customer satisfaction scores * Todd's strategic vision and effective leadership were instrumental in driving successful outcomes across both projects, reflecting a deep commitment to innovation and excellence in project management. The challenge of transformation at this scale at such a globally recognised brand that is at the centre of daily live in the US, was massive - but Todd managed the pressure and delivered the project brilliantly - driving an increase in revenue and customer satisfaction as well as contributing to much needed change internally across operations and culture.”

“As CIO of FirstGroup, the parent company of Greyhound, I had the distinct pleasure of observing and experiencing the contributions made by Todd during the comprehensive digital transformation of Greyhound. Todd's leadership was pivotal in ushering in a new era for Greyhound, marked by the successful launch of innovative websites and mobile applications, groundbreaking revenue management and CRM capabilities, and a total revamp of marketing strategies. These endeavors not only elevated Greyhound's digital presence but also significantly enhanced Greyhound's customer engagement and satisfaction levels. Moreover, Todd played a critical role in the establishment and success of our Global Consumer Center of Excellence. Through his commitment and expertise, he ensured the seamless integration of best practices and cutting-edge solutions across our organization. Todd's approach to collaboration is exemplary. His ability to work seamlessly between the Greyhound teams and our parent company teams has fostered a culture of cooperation and synergy that has been instrumental in achieving our shared objectives. Todd's ability to navigate complex projects, unite diverse teams towards a common goal, and deliver results that exceed expectations is truly commendable. Todd is a valuable asset to any team, and his forward-thinking strategies and collaborative spirit are a blueprint for success in the digital era.”

“Todd is a leader who checks all the boxes. He creates an ambitious but grounded vision for the organization; has a keen and agile mind with a nuanced view of the businesses he leads; owns a passion to bring different organizations together to achieve complex goals; and possesses a tremendous drive to get things done. I worked alongside Todd as he spearheaded multiple initiatives that were incredibly impactful. He led the transformation of our e-commerce system into an industry leading platform; provided intellectual leadership in the evaluation and negotiation of key partnerships and ventures and was an architect of current approaches to measure and improve customer experience. More recently, I thought that the integration with Flix let Todd shine further as a leader. Many disparate business models, processes, departments, and systems had to be molded into a coherent whole within a short period of time. Todd was instrumental in leading teams, providing insight, and breaking down barriers. He was a powerful contributor to the success of this effort. On a personal note, Todd was both a great mentor and a partner. His drive for excellence pushed me to become better and to become more effective at creating positive change. At the same time, he is open to other perspectives and willing to challenge his own positions to come out with the best answer. Todd is a fantastic asset to any organization or cause of which he is a part.”

“I had the opportunity to work with Todd during our time at Greyhound, where his contributions as played a significant role in our transformation efforts. His approach to collaboration, especially with the IT department, was commendable and instrumental in driving forward some of our key projects. Todd's ability to bridge strategic planning with execution helped us navigate through several initiatives, most notably our digital transformation, which significantly improved our sales channels. He demonstrated a clear understanding of both financial and commercial aspects, ensuring that our strategies were not only innovative but also grounded in practicality. His work ethic and readiness to engage across departments were key in fostering a productive environment. This, combined with his strategic insight, made Todd a valuable asset to our team”

“During my tenure as Chief Commercial Officer at Greyhound, Todd was a key member of the Commercial team, as well as the broader executive team at Greyhound. Todd’s multi-faceted skill set, including his outstanding abilities in business transformation, strategic planning, financial management, marketing innovation, crisis communication, and commercial due diligence played a pivotal role in the success and eventual sale of the company. Todd spearheaded the full digital transformation of all customer-facing channels and directed the marketing organization towards a performance-based marketing approach, creatively managing investments through full-funnel attribution to maximize incremental revenue. Todd demonstrates exceptional financial acumen through precise budgeting and forecasting, driving strategic decision-making with proficiency. His natural curiosity, combined with his excellent interpersonal, negotiating and collaboration skills result in an impact that extends throughout the company, as he develops strong relationships across the enterprise and with key business partners. Todd displays expertise in managing very complicated consumer communication strategies, which was critical throughout the pandemic, ensuring seamless messaging and stakeholder engagement. At the same time, he led commercial due diligence efforts during an intricate company sale process, demonstrating unmatched skill and dedication in navigating complex business transactions.”

“I worked with Todd in various capacities at Centex Homes. Todd is extremely talented at understanding the various aspects of the business operations and how the operations impact the financial results of the company. Todd is a leader and inspires others through his hard work and determination.”